In our commitment to providing the best service and ensuring customer satisfaction, customers have the right to exchange or return a product if it differs from what was ordered, provided it is unopened and in its original packaging. The product must also be in its original packaging with all original accessories, as we do not accept returns of scratched or damaged products resulting from misuse or improper installation. Returns or exchanges are permitted within 7 days of receiving the order, provided the product is in its original condition, unused, and unopened. At MDMWN, we prepare and customize products according to customer requests. If a customer wishes to return or exchange a product, they must ensure that its condition meets the following requirements:
1- In case of replacement, the period should not exceed (7) days from the date of receiving the request.
2- In case of return, the period should not exceed (7) days from the date of receiving the order.
3- Make sure the product is placed in its original packaging, well wrapped, and not used or opened.
4- Place the adhesive labels on the carton and make sure that all product accessories are included.
5- Keeping proof of purchase and invoices is essential to completing the exchange or return process.
6- The products must be in their original packaging, without any damage or alteration, with all original accessories and packaging included.
7- Send the product with the shipping company (DHL) to our address.
8- In case of any manufacturing defect or damage to the product, it will be replaced.
9- The customer bears all product shipping costs and administrative fees, including for returned or exchanged products.
When are product returns or exchanges accepted?
If the request is different from what was requested by the customer.
When are product returns or exchanges refused?
1- If the product matches what was ordered.
2- If the product or part of it is customized.
3- International shipments are not eligible for return or exchange.
4- If the specified period for return or exchange has passed.
5- In case there is a discount or offer on the product when purchasing it.
6- If the product is not received from the shipping company for more than (3) days.
7- If the product has been opened, installed or used.
8- All products are shipped to the customer in their original packaging and we are not responsible for installation.
9- Products whose packaging has been damaged, or which have been installed, or which have been used, or which have been opened, or which are being implemented or part of them, or which are made to order, or which are wooden products, or which are large in size, or bedrooms, or mirrors, or tools and sanitary products such as (mattresses, accessories, furniture, towels, etc.) are excluded from replacement or return.
10- No exchange or return of any product will be accepted if it is not in its original packaging with all the accessories specific to the product.
You must handle any products you wish to return with care and ensure they are unused and in their original condition. We are not responsible for any loss or damage to products while in your possession and may refuse your return or exchange request in such cases.
Please note, wooden products, large-sized items, bedrooms, or any items that are custom-made or part of them are not subject to exchange or return, such as (sofas, living rooms, outdoor seating, beds, tables, chairs, wood, large-sized items, bedrooms, or any product that is custom-made, manufactured, modified, or part of it, or based on the customer’s request).
Return or exchange procedures after the product meets the policy:
After receiving and inspecting the product, the refund is processed within a specified timeframe (often 7 to 14 business days) and is usually to the same original payment method.
Any financial difference will be paid if the customer requests to exchange a product at a higher price.
The customer bears all product shipping costs and administrative fees, including for the returned or exchanged product, and bears the shipping fees for the new product, after receiving the returned or exchanged product via (DHL).
If a customer wishes to return or exchange a purchased product, a shipping and administrative fee of 250 will be deducted. For orders exceeding 1,000, a 25% discount will be applied to the total invoice, in addition to the standard return shipping fee as calculated by the shipping company. The customer will be responsible for shipping the replacement product via DHL after receiving the returned or exchanged item. The remaining balance can be used as store credit for future purchases.
Payments made through Tabby, Tamara, Madfou3, Imkan and MIS are made by the customer personally. In case of any comment or complaint about the transaction, the customer should contact the customer service of (Tabby, Tamara, Madfou3, Imkan and MIS) regarding order cancellation or refund of payments.
Return policy for orders placed through the website
Regarding the return of products purchased online, you will assume full responsibility for all risks (including loss and/or damage to products) when delivering the product to the address specified in the order, and we will not be responsible for refunds or replacements if the specified address is incorrect.
Cancellation
If you wish to cancel your order, you can do so by contacting our customer service department: 0550000642 during working hours and within one hour of the order.
If you pay by credit or debit card and cancel the order according to this clause, we will process a refund (if applicable) as quickly as possible. However, we are not responsible for the time it takes for that transaction to reappear in your account, as this depends on the procedures of the bank you use.
Please note that we cannot accept cancellations after the time mentioned above, as the order will have been placed, but it can be cancelled by following our return/refund process guidelines as stated above.
demand
By ordering products through our website, you confirm your willingness to enter into a contract with us to purchase those products at the prices shown on the date and time of your order. We reserve the right to change product prices from time to time, for example, during promotional periods or in the event of an error in pricing. If the corrected price of the products at the time of your order is higher than the price shown to you, we will contact you for your guidance on the process before accepting your order.
Please note that completing your online purchase or receiving our confirmation email does not constitute acceptance of your order. Your order is only considered accepted upon shipment to you and receipt of full payment. You can review your orders and their current status at any time by visiting our website and clicking "Log in" at the top of the page, then "Track your order."
The store also has the right to cancel the order if its shipment is delayed beyond the specified date or if there is a defect in the product, and to refund the amount to the original payment method.
If we are unable to supply the products you ordered and your order is not fulfilled for any reason, we will notify you. This may be due to the product being out of stock or an error in the product's price. If you have already paid for these products, we will refund the full amount to the same payment method you used as quickly as reasonably possible.
There may be delays in product delivery, or we may be unable to provide products due to circumstances beyond our control (e.g., material shortages, import delays, or higher-than-expected demand). We will keep you informed of any developments, but we will not be held liable for any delays resulting from such events.
Always make sure to:
• Do not cut or open the packaging or any wrapping of the product so that you can return it smoothly and easily.
• You must have an account with the store in order to benefit from all return or exchange services.
note:
# The MDMWN team checks the condition of the product before shipping, therefore the store disclaims responsibility after the shipment is handed over to the shipping company or the product is received.
Shipping time:
It takes from one to fourteen working days.
All products are shipped to the customer's area and the customer picks them up from the shipping company's warehouse within the area.
All products do not include installation service.
Checking the product's condition upon receipt from the shipping company. The store is not responsible if the product is not checked at the receiving location, as the customer is considered to have received it in good condition.
If the product is not received from the shipping company for more than (3) days, the store is not responsible and the customer bears the responsibility for the loss of the product.
Our store is committed to providing high-quality products along with all the necessary information for their use and installation. However, we would like to point out the following:
Customer rights:
procedures:
For returns or exchanges, please contact us at:
Contact our customer service department: 966550000642
Email: [email protected]
Policy: Decorative images differ from actual product images.
At our store, we are committed to providing accurate and clear information to our valued customers, and we would like to clarify the following:
1- Decorative images :
Displayed for illustrative purposes only and showing the product with variations or decorative additions that may not be included with the actual product.
note :
The images shown are for illustrative purposes only, and there may be slight differences between the actual product and the decorative images. Therefore, please refer to the other images included with the product description to ensure you see all the product details.
2- Checking the details :
To ensure the product matches the actual image, please review all images included with the product description. For any inquiries or to confirm details, please contact customer service at 0550000642 during official working hours .
Color difference policy between the image or photograph and the actual product:
The colors you see on your screen may differ from the actual product colors due to several factors, including monitor settings, lighting during photography, or manufacturing variations. We strive to ensure the accuracy of the displayed images, but we recommend reviewing the detailed product description for the best purchasing experience.
To guarantee your rights:
It is always advisable to read the store's return and exchange policy before purchasing, and to keep all documents and invoices related to the product.
